Luhono Consumer Terms of Service

1. Who we are.

Luhono, Inc. (“Luhono”) is a Delaware corporation headquartered in Arizona, USA.

2. Account creation and access.

Minimum age. You must be at least 18 years old or the minimum age required to consent to use the Services in your location, whichever is higher.

Your Luhono Account. To access our Services, we may ask you to create an Account. You agree to provide correct, current, and complete Account information and allow us to use it to communicate with you about our Services. Our communications to you using your Account information will satisfy any requirements for legal notices, except where law requires a specific form of notice.

You may not share your Account login information or Account credentials with anyone else. You are responsible for all activity occurring under your Account, and you agree to notify us immediately if you become aware of any unauthorized access to your Account by sending an email to support@luhono.com. Sharing your login credentials is not allowed, but your household using your assistant through its normal surfaces, like voice or shared screens, is expected and is your responsibility.

You may authorize up to three (3) individuals to be your Account Trustee. Trustees will be called upon to provide verification if you are locked out of your Account.

You may close your Account at any time by contacting us at support@luhono.com

Business Domains. A personal email address is recommended, as an address owned by your employer or another organization means that organization may have rights over the mailbox and anything tied to it, and we may be required to treat the account accordingly. Your assistant is designed to belong to you, not your job.

Account Guardianship. A Luhono user may request for a Guardian to monitor and control their Account, including having access to Materials (defined below). This can only be triggered at the request of the Account Owner, and all parties will be notified before Account linking takes place. Please contact support@luhono.com for further details.

Evaluation and Additional Services. In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes is for your personal, non-commercial use only.

You may need to accept additional terms to use certain Services. These additional terms will supplement our Terms for those Services and may change your rights or obligations for those Services, including your obligations to pay fees.

3. Use of our Services.

You may access and use our Services only in compliance with our Terms, including the Acceptable Use Policy, in the countries and regions Luhono currently supports – the European Union, United Kingdom, Switzerland, and the United States. The latest Supported Region list is on our website.

You may not access or use, or help another person to access or use, our Services in the following ways:

1. In any manner that violates any applicable law or regulation—including, without limitation, any laws about exporting data or software to and from the United States or other countries.
2. To resell the Services, or to harvest Outputs in bulk to build or train competing products. Using your assistant in your own work, including work that competes with anyone, is your business.
3. To probe, decompile or attempt to extract the internals of our hosted Services. Software we ship to your devices is yours to inspect, and nothing in these Terms limits your rights under open-source licenses.
4. To crawl, scrape, or otherwise harvest data or information from our Services other than as permitted under these Terms.
5. To use our Services, the Materials, or the Actions to obtain unauthorized access to any system or information, or to deceive any person.
6. To infringe, misappropriate, or violate intellectual property or other legal rights (including the rights of publicity or privacy).
7. You may automate your assistant and let it act for you, attended or not; that is the product. What you may not do is convert the Services into raw infrastructure for something else. The Acceptable Use Policy draws this line: personal automation is expressly allowed; inference passthrough, bulk gateways, resale, and similar conversions are prohibited.
8. To engage in any other conduct that restricts or inhibits any person from using or enjoying our Services, or that we reasonably believe exposes us—or any of our users, affiliates, or any other third party—to any liability, damages, or detriment of any type, including reputational harms.
9. Your assistant can help you research and think through financial, legal, medical and tax questions, and you may act on your own decisions at your own risk. Outputs are not professional advice, and Luhono is not a broker-dealer, investment adviser, law firm or medical provider. You may not have your assistant execute securities transactions unattended, and you may not build, run or distribute automated trading systems on the Services. Decisions in these domains are yours, and you bear their outcomes.

You also must not abuse, harm, interfere with, or disrupt our Services, including, for example, introducing viruses or malware, spamming or DDoSing Services, or bypassing any of our systems or protective measures.

4. Inputs, Outputs, Actions, and Materials.

Generally. You may be allowed to interact with our Services in a variety of formats (we call these “Inputs”). Our Services may generate responses (we call these “Outputs”), or enable the Services to take actions on your behalf, such as software manipulation, data processing, and system interactions (we call these "Actions"), based on your Inputs. Inputs and Outputs collectively are “Materials.”

Rights and Responsibilities. You are responsible for all Inputs you submit to our Services and all Actions. By submitting Inputs to our Services, you represent and warrant that you have all rights, licenses, and permissions that are necessary for us to process the Inputs under our Terms and to provide the Services to you, including for example, to integrate with third-party services, to share Materials with others at your direction, and to take Actions. You also represent and warrant that your submitting Inputs to us or directing Luhono to take Actions will not violate our Terms, our Acceptable Use Policy, or any laws or regulations applicable to those Inputs or Actions. As between you and Luhono, and to the extent permitted by applicable law, you retain any right, title, and interest that you have in the Inputs you submit. Subject to your compliance with our Terms, we assign to you all of our right, title, and interest—if any—in Outputs.

Reliance on Outputs and Actions. Assistants are built on frontier technologies that are still improving in accuracy, reliability and safety. They make mistakes. When you use our Services, you acknowledge and agree:

1. Outputs may not always be accurate and may contain material inaccuracies even if they appear accurate because of their level of detail or specificity.
2. Actions may not be error free or operate as you intended.
3. You should not rely on any Outputs or Actions without independently confirming their accuracy.
4. The Services and any Outputs may not reflect correct, current, or complete information.
5. Outputs may contain content that is inconsistent with Luhono’s views.

Our use of Materials. Your Materials belong to you and stay with you. By default we cannot read them: your content is encrypted with keys only you hold, and we keep no readable copy. We do not train on your Materials. The only path by which your content reaches us is contribution you make on purpose: when you actively submit feedback, you knowingly share that conversation with us. Contributed material is retained for 5 years and used only to improve our products and services. You can stop contributing at any time.

5. Feedback

We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("Feedback"). If you rate an Output in response to an Input, we will store the related conversation as part of your Feedback. You have no obligation to give us Feedback, but if you do, you agree that we may use it to improve our products and services, without obligation or payment to you. Submitting feedback shares the related conversation with us, as described in Section 4.

6. Subscriptions, fees and payment.

Fees and billing. You may be required to pay us fees to access or use our Services or certain features of our Services. You are responsible for paying any applicable fees listed for the Services on the Pricing Page unless otherwise communicated to you by Luhono in writing.

If you purchase access to our Services or features of our Services, you must provide complete and accurate billing information (“Payment Method”). You agree that we may charge the Payment Method for any applicable fees listed on our Services and any applicable tax. If the fees for these Services or features are specified to be recurring or based on usage, you agree that we may charge these fees and applicable taxes to the Payment Method on a periodic basis.

If you purchase access to our Services through a distributor (e.g. an app store) (“App Distributor”), then you will make payment to the App Distributor, and the App Distributor’s terms in relation to payment methods, billing, and refunds will apply instead of these Terms.

Except as expressly provided in these Terms or where required by law, all payments are non-refundable. Please check your order carefully before confirming it, and see below for additional information about recurring charges for our subscriptions.

Additional fees. We may increase fees for our Services. If we charge additional fees in connection with our Services, we will give you an opportunity to review and accept the additional fees before you are charged. Also, additional fees may apply for additional Services or features of the Services that we may make available. If you do not accept any such additional fees, we may discontinue your access to the Services or features.

You agree that we will not be held liable for any errors caused by third-party payment processors used to process fees paid by you to us.

Subscriptions. To access Luhono and other subscription services we may make available to individuals, you must sign up for a subscription with us (a “Subscription”), first by creating an Account, and then following the subscription procedure on our Services. When you sign up for a Subscription, you agree to these Terms.

1. Subscription content, features, and services. The content, features, and other services provided as part of your Subscription, and the duration of your Subscription, will be described in the order process. We may change the content, features, and other services from time to time, and we do not guarantee that any particular piece of content, feature, or other service will always be available through the Services.
2. Subscription term and automatic renewal. If you sign up for a paid Subscription, we or the App Distributor will automatically charge your Payment Method on each agreed-upon periodic renewal date until you cancel. If your Subscription has a minimum term (the “Initial Term”), we will let you know during the order process. Your Subscription will last for the Initial Term and will automatically renew, and your Payment Method will be charged, at the end of the Initial Term for an additional term equal in duration to the Initial Term and will continue to renew and incur charges for additional terms equal in duration to the Initial Term (each such additional term, a “Renewal Term”) until you cancel.
3. Subscription cancellation. If you subscribed via our website, you may cancel your Subscription for any reason by using a method we may provide to you through your customer portal within Luhono — or by notifying us at support@luhono.com. If you subscribed via an app, you’ll need to cancel via the App Distributor according to the App Distributor’s terms. To avoid renewal and charges for the next Renewal Term, cancel your subscription at least 24 hours before the last day of the Initial Term or any Renewal Term. For example, if you subscribe on January 25th for a Subscription with a one-month Initial Term, you must cancel the Subscription per the instructions by February 23rd (24 hours before February 24th) to avoid renewal and charges for the next Renewal Term. In the event of a cancellation, your fees will not be refunded, but your access to the Services will continue through the end of the Initial Term or any Renewal Term for which you previously paid fees.

Money-back right. Every customer, everywhere, may cancel within 14 days of starting a Subscription and receive a full refund, less a proportional amount for service already provided in that window. Cancel in the customer portal or at support@luhono.com

5. Subscription fees. You will pay the fees, either to us or to the App Distributor, for the Initial Term and each subsequent Renewal Term up front, at the start of that Initial Term or Renewal Term, as applicable. We have the right to make changes to the fees applicable to your Subscription from time to time, although we will not make any change to the fees applicable to your Subscription during the current Initial Term or Renewal Term, as applicable. If these changes result in an increase in the fees payable by you, we will inform you at least 30 days in advance of the change. You agree to the increase in fees payable by you unless you cancel the Subscription, as described in the paragraph (Subscription cancellation) immediately above, before the Renewal Term to which the increase in fees will apply.

7. Third-party services and links

Our Services may use or be used in connection with third-party content ("Third-Party Content"), services, or integrations. We do not control or accept responsibility for any loss or damage that may arise from your use of any Third-Party Content, services, and integrations, for which we make no representations or warranties. Your use of any Third-Party Content, services, and integrations is at your own risk and subject to any terms, conditions, or policies (including privacy policies) applicable to such third-party content, services, and integrations.

8. Content Moderation

Third-Party Content is the responsibility of the person or entity that provides it to our Services. Luhono is under no obligation to host or serve Third-Party Content. Third-Party Content may appear in Inputs or Outputs and become part of Materials. If you see any Third-Party Content you believe does not comply with these Terms, including by violating the Acceptable Use Policy or the law, you can report it to us.

If we become aware that any Third-Party Content (1) infringes another's copyright or any other intellectual property or related or neighboring right, (2) is in breach of these Terms or our Acceptable Use Policy, or (3) may cause harm to Luhono, our users, or third parties, we reserve the right to remove or take down such Third-Party Content. We act on what lawfully reaches us, such as reported content; we cannot and do not review your private conversations.

You can learn more about our monitoring and enforcement, including how to appeal an account suspension or termination, in our T&S Support Center.

9. Software

We provide updates to our software, including our apps ("Luhono Software"). Luhono Software includes open source software, on purpose: we build on open software and honor its licenses. If an open-source license conflicts with these Terms, the license controls for that portion of the software.

10. Data Handling and Retention

Your content lives on your assistant, encrypted with keys only you hold, until you delete it. We keep no readable copy and cannot read what you have not shared. Luhono retains account, billing and operational data as described in our Privacy Policy. Feedback you actively submit is retained for 5 years. Abuse reports and enforcement records are retained for 5 years. When your subscription ends, your content remains yours; records we hold are tombstoned and then removed when no longer legally required.

11. Ownership of the Services

The Services are owned, operated, and provided by us and our affiliates, licensors, distributors, and service providers (collectively “Providers”). We and our Providers retain all of our respective rights, title, and interest, including intellectual property rights, in and to the Services. Other than the rights of access and use expressly granted in our Terms, our Terms do not grant you any right, title, or interest in or to our Services.

12. Disclaimer of warranties, limitations of liability, and indemnity

Our team works hard to provide great services, and we’re continuously working on improvements. However, there are certain aspects we can’t guarantee. We are using ALL CAPS to explain this, to make sure that you see it.

YOUR USE OF THE SERVICES, MATERIALS, AND ACTIONS IS SOLELY AT YOUR OWN RISK. THE SERVICES, OUTPUTS, AND ACTIONS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE AND OUR PROVIDERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, PRIVACY, COMPATIBILITY, NON-INFRINGEMENT, AND ANY WARRANTY IMPLIED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.

NOTHING IN THIS SECTION LIMITS THE EXPRESS COMMITMENTS WE MAKE IN SECTIONS 4 AND 10 REGARDING YOUR DATA.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT WILL WE, OUR PROVIDERS, OR OUR OR THEIR RESPECTIVE AFFILIATES, INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS OR ASSIGNS (COLLECTIVELY, THE “LUHONO PARTIES”), BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES, THE MATERIALS, THE ACTIONS, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHER THEORY, EVEN IF ANY LUHONO PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, AND EVEN IF THE DAMAGES ARE FORESEEABLE.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE LUHONO PARTIES' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES, THE MATERIALS, THE ACTIONS, OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS ARE ESSENTIAL TO THESE TERMS, AND WE WOULD NOT OFFER THE SERVICES TO YOU UNDER THESE TERMS WITHOUT THESE LIMITATIONS.

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE LUHONO PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS; YOUR ACCESS TO, USE OF, OR ALLEGED USE OF THE SERVICES, THE MATERIALS, OR THE ACTIONS; YOUR FEEDBACK; ANY PRODUCTS OR SERVICES THAT YOU DEVELOP, OFFER, OR OTHERWISE MAKE AVAILABLE USING OR OTHERWISE IN CONNECTION WITH THE SERVICES; YOUR VIOLATION OF APPLICABLE LAW OR ANY THIRD-PARTY RIGHT; AND ANY ACTUAL OR ALLEGED FRAUD, INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, OR CRIMINAL ACTS COMMITTED BY YOU OR YOUR EMPLOYEES OR AGENTS. WE RESERVE THE RIGHT TO ENGAGE SEPARATE COUNSEL AND PARTICIPATE IN OR ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU HEREUNDER, IN WHICH CASE YOU AGREE TO COOPERATE WITH US AND SUCH SEPARATE COUNSEL AS WE REASONABLY REQUEST.

THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR CERTAIN TYPES OF DAMAGES, SO SOME OR ALL OF THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS MAY NOT APPLY TO YOU.

OUR PROVIDERS ARE INTENDED THIRD PARTY BENEFICIARIES OF THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY CONTAINED IN THIS SECTION 11.

Safety, and Its Limits. (a) What we build. Your assistant operates under standing instructions designed to act in your interest, to decline to assist with harm, and to redirect conversations away from destructive patterns. We invest substantially in these safeguards and improve them continually. They are provided on a best-effort basis, and the remainder of this Section explains why that is the strongest commitment we can honestly make. (b) We cannot see your conversations and cannot intervene. Your content is encrypted with keys that only you hold. We cannot monitor conversations, detect misuse or danger within them, or intervene in any interaction. We learn of problems only through reports lawfully made to us or through legal process. (c) The technology is probabilistic. The systems underlying your assistant are non-deterministic: identical requests may produce different responses; safety instructions compete for your assistant's finite attention and may lose effect, particularly in long or intense conversations; and no amount of testing can predict every output or behavior. (d) ASSUMPTION OF RISK. BECAUSE OF SUBSECTIONS (b) AND (c), ALL SAFETY FEATURES ARE PROVIDED ON A BEST-EFFORT BASIS ONLY. YOU ACKNOWLEDGE AND AGREE THAT SAFETY BEHAVIORS MAY FAIL WITHOUT WARNING, AND YOU ASSUME THE RISK THAT THEY WILL NOT OPERATE AS INTENDED. (e) Not professional services. Your assistant is not a physician, therapist, attorney, financial adviser, broker-dealer, or crisis service, and Outputs are not professional advice of any kind. For matters that need a professional, contact one; in the United States, crisis support is available by calling or texting 988. (f) Your agreement. Because this Section matters, we ask you to accept it separately and expressly when you create your Account, as described in Section 2.

13. General terms

Changes to the Services. Our Services are novel and will change. We may sometimes add or remove features, increase or decrease capacity limits, offer new Services, or stop offering certain Services.

Unless we specifically agree otherwise in a separate agreement with you, we reserve the right to modify, suspend, or discontinue the Services or your access to the Services, in whole or in part, at any time without notice to you. Although we will strive to provide you with reasonable advance notice if we stop offering a Service, there may be urgent situations—such as preventing abuse, responding to legal requirements, or addressing security and operability issues—where providing advance notice is not feasible. We will not be liable for any change to or any suspension or discontinuation of the Services or your access to them.

Changes to these terms. We may revise and update these Terms at our discretion. For material changes, meaning anything affecting your data, your payments, or how disputes are resolved, we will notify you and ask for your agreement before the change applies to you. For other changes, continued use after notice constitutes acceptance. If you do not accept updated Terms, you must stop using our Services.

Supplemental terms. We may offer Services or features that we believe require service-specific terms or guidelines. When using our Services, you agree to comply with any applicable guidelines, rules, or supplemental terms that may be posted on the Services from time to time (“Supplemental Terms”). If these Terms conflict with Supplemental Terms, the Supplemental Terms will govern for the applicable Service.

Entire agreement. These Terms and any other terms expressly incorporated by reference form the entire agreement between you and us regarding the subject matter of our Terms.

Termination. You may stop accessing the Services at any time. We may suspend or terminate your access to the Services at any time. If we terminate for your breach of these Terms, no refund is due. If we terminate for any other reason, or for no reason, we will refund the unused portion of your Subscription on a pro-rata basis. We are not required to state a reason.

We may also terminate your Account if you have been inactive for over a year and you do not have a paid Account. If we terminate your Account due to inactivity, we will provide you with notice before doing so.

After termination, your content remains available for export for 30 days. After that we delete it from our systems. Records we are required to keep are handled as described in Section 10. Sections 6 (with respect to fees outstanding as of such expiration or termination) and 9 through 14 will survive any expiration or termination of our Terms or a Subscription.

Severability. If a particular Term or portion of these Terms is not valid or enforceable, this will have no effect on any other Terms.

No waiver. Any delay or failure on our part to enforce a provision of these Terms is not a waiver of our right to enforce them later.

No assignment. These Terms may not be transferred or assigned by you without our prior written consent, but may be assigned by us without restriction.

Use of our brand. You may not, without our prior written permission, use our name, logos, or other trademarks in connection with products or services other than the Services, or in any other way that implies our affiliation, endorsement, or sponsorship. To seek permission, please email us at marketing@Luhono.com

Export Controls. You may not export or provide access to the Services into any U.S. embargoed countries or to anyone on (i) the U.S. Treasury Department’s list of Specially Designated Nationals, (ii) any other restricted party lists identified by the Office of Foreign Asset Control, (iii) the U.S. Department of Commerce Denied Persons List or Entity List, or (iv) any other restricted party lists. You represent and warrant that you and anyone accessing or using the Services on your behalf, or using your Account credentials, are not such persons or entities and are not located in any such country.

Legal Compliance. We comply with valid legal process. Because your content is encrypted with keys only you hold, we cannot produce your conversations to anyone, in any jurisdiction. What we can produce is limited to account, billing and operational records. Where the law requires, we report to authorities, including child-exploitation material that reaches us through abuse reports.

14. In case of disputes

Equitable relief. You agree that (a) no adequate remedy exists at law if you breach Section 3 (Use of Our Services); (b) it would be difficult to determine the damages resulting from such breach, and any such breach would cause irreparable harm; and (c) a grant of injunctive relief provides the best remedy for any such breach. You waive any opposition to such injunctive relief, as well as any demand that we prove actual damage or post a bond or other security in connection with such injunctive relief.

Governing law and disputes. These Terms are governed by the laws of the State of Delaware. Before any formal proceeding, you agree to contact us at support@luhono.com and give us 60 days to make it right; if we cannot, we would rather refund you than fight you. If you live in the United States, any remaining dispute will be resolved by binding individual arbitration under the AAA Consumer Arbitration Rules, seated in Phoenix, Arizona, or in small claims court; you and Luhono each waive the right to bring or join class actions, and coordinated mass filings will be batched under the AAA procedures for mass arbitration. If you live in the European Union or another jurisdiction whose law guarantees you consumer protections or home courts, nothing in this section takes those away; we offer resolution through certified consumer dispute-resolution bodies.